LAN announces to their travel partners that due to strikes in Cajamarca, LAN will offer options to passengers traveling from/to/via Cajamarca (CJA) according to the following:

a) One-time date/flight change free of penalty, subject to cabin (*) availability for online flights to travel according the dates established below:

Flights from/to CJA: From November 28 until December 02

To fly no later than: Tuesday, December 13, 2011

If interline flights are included on the passenger’s itinerary, the change for those sectors are subject to original booking class (**).

Changes for further dates applies subject to class (**) availability, free of penalty, honoring the rest of fare regulation and ticket validity

b) One-time route change for those passengers that decide to travel to TRU or CIX, reissue applies free of penalty, as historic reissue, subject to applicable fare differences.

(*) Change subject to cabin availability involves: if space is available in the original cabin of the flight requested, the agent may request the original fare class to his/her LAN Sales Support Executive to complete reissue. Reissue using another class of service is subject to debit memos.

(**) Change subject to class availability involves: changes are subject to class availability of the original class of service available thru the distribution systems or payment of fare differences.

Agents may process changes for their passengers without a waiver request provided that a standard message is entered thru an SSR CKIN and in the Endorsement/Restriction box of the ticket: INVOL CHG DUE TO STRIKE IN CJA/DATE

Refunds

Refunds are subject to fare regulations. Except for passengers on cancelled flights with tickets issued in Europe, USA, CA, CL, BR, AU and NZ, who may apply for ticket or flight coupons refund without penalty due to legal provisions in these countries. In these cases, agents may directly process the refund stating: INVOL REF DUE STRIKE IN CJA (LAxxx/date/route) CNLD