In an effort to maintain service standards against the pilots strike announced by Iberia on January 9 and 11th, LAN has decided to offer options to its passengers to change their travel plans.

This applies to passengers holding LAN tickets with itineraries on flights operated by IB (including codeshares LA *) on the dates mentioned, who will be eligible to one of the following options:

1. One-time date change

A one-time date change, free of penalty and subject to cabin (*) availability for LAN sectors and to class (**) availability for IB flights (codeshare LA* included) to travel no later than January 31, 2012. The rest of fare regulations must be complied.

Changes for other dates apply according to all fare regulations.

(*) Change subject to cabin availability involves: if space is available in the original cabin of the flight requested, the agent may request the original fare class to his/her LAN Sales Support Executive to complete reissue. Reissue using another class of service is subject to debit memos.

(**) Change subject to class availability involves: changes are subject to class availability of the original class of service available thru the distribution systems or payment of fare differences.

Agents may complete the reissue process without a waiver request supporting changes in the PNR with a SSR standard message and in the Endorsement/Restrictions box of the ticket: INVOL CHG DUE TO IBERIA STRIKE/ DATE/ROUTE

2. Refund

Refunds are subject to fare regulation. As an exception, passengers on flights affected with tickets issued in Europe, USA, AR, BR, CA, CL, CO, EC, AU and NZ are eligible for a penalty-free refund of the ticket or flight coupons. In these cases, agents may directly process the refund stating: INVOL REF DUE TO IBERIA STRIKE/ DATE/ROUTE

Passengers with interline sectors that want to fly just their LAN Long Haul portion of the trip, may request refund of the un-flown coupons at the end of the trip.

En esos casos, el agente deberá indicar al momento de procesar la devolución: INVOL REF DUE TO IBERIA STRIKE/ DATE/ROUTE